Frequently Asked Questions
My spouse/child’s other parent is listed as a “primary guardian,” but I should be listed as the primary. What do I do? Please contact your school office directly.
I recently moved or the address listed is incorrect. What do I do? Any changes, such as an address, primary phone or email address, should be sent directly to your school office.
My primary phone number is incorrect. What do I do? Any changes, such as an address, primary phone or email address, should be sent directly to your school office.
Under the emergency contact step there is a place that says "pick up" with a drop down that has the option of YES, NO or blank. Does that mean the person listed as the emergency contact has the permission to pick up that student from school? Yes! Selecting YES or NO will indicate to the school office staff that your emergency contact person may, or may not, pick up your child from school.
I would like to change the contact information for my emergency contact. What do I do? If your emergency contact's phone number has is different from what is listed, please include an additional phone number in the Notes section.
I completed all the steps, but received the message below at the end. What do I do? In order to fully complete the verification process, you must click “Complete and move to step” at the bottom of each page. Clicking “next” under the right side index will not complete a step; it will simply advance you to the next step.